New Client Portal
Good morning… A lot of customers have asked me about implementing a site where they can submit work orders and follow up on them. I am happy to announce that we have purchased a system to allow us to do this. The software is Help Desk Software by h2desk. Some of the features that will be available to you include:
- Open Support Tickets
- Upload Files Relevant to the Case
- Download Files we make Available to Customers
- Search the Knowledgebase
To open a ticket and create an account—go to the top of any of my web pages and click on Client Portal. If its your first time logging on—click on Create Account and enter your information. When you revisit the site, you can login with your credentials and follow up on old cases and open new ones.
The system will alert you via email when a work order status has changed.
If you would like to create an account now—click here to be redirected to the support page.
If you still would rather call me with issues—please feel free to do so. This system was put in place for clients to easily manage outstanding problems or sales issues.
If you have any questions—feel free to email me at shawn@shawntooley.com.
